Gorilla Glass UK Ltd
These Terms & Conditions apply to all services provided by Gorilla Glass UK Ltd (“we”, “us”, “our”). By booking or allowing us to carry out any work, you (“the customer”) agree to be bound by these Terms & Conditions.
1. Services Provided
We provide vehicle glass services including, but not limited to:
Windscreen replacement
Windscreen removal and refitting
Stone chip repairs
Used/second-hand windscreen installation
Water leak diagnosis and repair
Sunroof and panoramic roof glass replacement or repair (on selected vehicles only)
The exact service to be carried out will be agreed before work begins.
2. Estimates & Authorisation
Any price given is an estimate, based on the information provided by the customer.
Estimates may change if additional issues are discovered during the work.
No work will begin without customer authorisation, which may be given verbally, by message, or in writing.
By authorising the work, the customer accepts the risks associated with vehicle glass work, including possible cracking during removal.
3. Payment Terms
Payment is due upon completion of the service unless otherwise agreed in writing.
In some cases, payment is required in advance before work starts, including but not limited to:
Special-order glass
Used windscreens
Sunroof or panoramic roof glass
Water leak removal and refit services
The agreed amount remains payable even if:
The windscreen cracks during removal
The glass becomes damaged
A full replacement becomes necessary
If a windscreen cracks during a paid repair process, the amount already paid may be deducted from the cost of a full replacement as a goodwill gesture.
Failure to pay may result in recovery action and additional charges as permitted by law.
4. Windscreen Replacement
We use quality automotive glass and materials. OEM or non-OEM glass may be supplied unless specified otherwise by the customer.
Once installed, the windscreen must be allowed to cure for the advised safe drive-away time.
We are not responsible for issues arising from failure to follow aftercare advice.
We use Auto Master Glass as our main glass supplier.
It is the customer’s responsibility to request a specific manufacturer or brand of glass before booking.
If no specific brand is requested, the customer accepts the glass supplied.
5. Used / Second-Hand Windscreens
Used windscreens are sourced from previously dismantled vehicles.
Minor scratches, marks, or cosmetic imperfections are expected and are not considered defects.
Used glass is chosen for affordability, not perfect appearance.
No cosmetic warranty is provided on used windscreens.
Installation workmanship is covered, but issues caused by the condition of the used glass itself are not covered.
6. Stone Chip Repair
Stone chip repair is a repair, not a replacement.
We do not guarantee:
That the repair will last permanently
That the repair will pass an MOT
Cracking can occur during or after repair due to existing damage or stress in the glass.
Goodwill gesture only:
If the windscreen cracks during the repair, the repair cost may be deducted from a full replacement.
If the windscreen cracks after the repair, no deduction or refund will be given.
7. Water Leak Repair & Windscreen Removal
Water leaks are often caused by gaps between the vehicle body and the windscreen.
The only correct repair is full windscreen removal, cleaning, new adhesive application, and refitting.
During removal:
The windscreen may crack or become damaged
Heated wires or embedded components may be damaged
If damage occurs, a new windscreen will be required at the customer’s cost.
The agreed repair amount remains payable even if damage occurs.
Any amount paid may be deducted from the cost of a replacement windscreen if supplied by Gorilla Glass UK Ltd.
8. ADAS Camera Systems
Some vehicles are fitted with ADAS (Advanced Driver Assistance Systems) cameras or sensors mounted to the windscreen.
After a windscreen replacement, ADAS calibration may be required to ensure systems function correctly.
Calibration is not included in the windscreen replacement price unless clearly agreed in writing.
It is the customer’s responsibility to:
Rebook calibration with Gorilla Glass Ltd, or
Arrange calibration with another qualified calibration provider
Gorilla Glass Ltd provides pricing for windscreen replacement only.
We are not responsible for ADAS malfunction, warning lights, or system errors if calibration is not completed.
By proceeding, the customer acknowledges and accepts responsibility for ADAS calibration where required.
9. Warranty
We provide a 90-day workmanship warranty on new glass installations.
The warranty does not cover:
Stone chips or impact damage
Accidents or misuse
Wear and tear
Used/second-hand glass cosmetic issues
Issues caused by third-party intervention
10. Customer Responsibilities
The customer agrees to:
Provide accurate vehicle information
Inform us of any concerns or issues immediately after the service
Contact Gorilla Glass UK Ltd first before involving any third party
⚠️ Important:
If a third party inspects, adjusts, removes, or alters the windscreen or vehicle:
All warranties become void
We accept no liability, as third-party work may cause damage and wrongly attribute fault to us
11. Liability
We are not responsible for:
Pre-existing damage
Rust, corrosion, or vehicle body defects
Damage caused by previous repairs or poor workmanship by others
Our liability is limited to the value of the service provided.
12. Termination
Either party may cancel the service with reasonable notice.
The customer remains responsible for payment for any work already carried out or costs incurred.
13. Governing Law
These Terms & Conditions are governed by the laws of the United Kingdom, and any disputes shall be handled by UK courts.
14. Amendments
We reserve the right to amend these Terms & Conditions at any time.
The latest version will always be available on our website.
