• Last Updated: 19/03/2025

    Gorilla Glass UK Ltd (“we,” “our,” or “us”) provides windscreen replacement and repair services. By engaging our services, you (“the customer”) agree to the following terms and conditions:

    1. Services Provided

    We offer windscreen replacement and repair services for various vehicle types. The specific services to be performed will be detailed in the service agreement or estimate provided to you.

    2. Estimates and Authorizations

    • Estimates: We will provide an estimate outlining the scope of work and associated costs before commencing any service. Please note that estimates are subject to change if additional issues are identified during the repair process.

    • Authorizations: Your approval is required before we proceed with any repairs or replacements. Approval can be given verbally or in writing.

    3. Payment Terms

    • Fees: Payment is due upon completion of the services, unless otherwise agreed upon in writing.

    • Methods: We accept various payment methods, including cash, credit/debit cards, and bank transfers.

    • Late Payments: Late payments may incur additional charges as permitted by law.

    4. Parts and Warranties

    • Parts: We use high-quality glass and materials for all replacements and repairs. Non-OEM (Original Equipment Manufacturer) parts may be used unless you specify otherwise.

    • Warranties: Our services come with a 90 days warranty covering workmanship and materials. This warranty does not cover damage resulting from accidents, misuse, or external factors beyond our control.

    5. Liability

    • Damage: We are not liable for pre-existing conditions or damage unrelated to our services.

    • Third-Party Services: If third-party services are required (e.g., specialized repairs), we are not responsible for their work or any resulting issues.

    6. Customer Responsibilities

    • Information: You agree to provide accurate and complete information about your vehicle and any known issues.

    • Vehicle Condition: Ensure your vehicle is in a condition that allows us to perform the agreed-upon services safely.

    7. Termination

    Either party may terminate the service agreement with reasonable notice. You are responsible for payment for services rendered up to the termination date.

    8. Governing Law

    These terms are governed by the laws of the United Kingdom. Any disputes will be resolved in the courts of the United Kingdom.

    9. Amendments

    We reserve the right to amend these terms at any time. Changes will be communicated to you in writing or via our website.